Frequently Asked Questions
Everything you need to know about your Shoko shopping experience.
How can I track my Shoko order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days.
Do you offer international shipping?
Yes, Shoko ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my perfect size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
Are your materials sustainably sourced?
At Shoko, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly linen.